FAQ
Plain answers before you brief us.
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No. "GlowLife" is about one thing only: the attention a brand earns — being noticed, understood and remembered. We are a brand, content and creative studio in Kampong Glam: positioning and messaging, visual identity, editorial content, social and creator work, short-form video and campaign creative. We have nothing to do with skincare, cosmetics, facials, spas, salons, supplements, detox, weight loss, fitness or health / life coaching, and we are not an MLM or network-marketing opportunity. The .life TLD is branding only. We do NOT guarantee reach, virality or sales, do NOT sell a course, and do NOT buy fake followers or engagement. Results depend on your product, market and budget — see our disclaimer.
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Book a visibility review through our contact form. We schedule a 60-minute session at our Jalan Sultan studio or via video. You walk us through your brand, current marketing, channels and goals. We review positioning, messaging, visual identity and content honestly — what is working, what is not, and what we would prioritise. You receive a summary of recommended next steps. This is a consultation and enquiry, not an engagement. Projects begin only after a signed scope of work and agreed budget in SGD.
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It varies by scope. Focused brand identity projects often start around S$8,000–S$15,000. Full launch campaigns with video production may run S$25,000–S$45,000. Monthly retainers for content marketing and social media support typically begin around S$4,500 per month. We scope to what your team can implement — a content calendar built for eight people fails when one person runs it. Paid media spend for Google Ads, Meta Ads or other channels is separate and paid directly to platforms when managed by performance partners.
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Projects suit defined deliverables: a rebrand, a launch campaign, a video production package. Retainers suit ongoing needs: editorial content marketing, social media creative, copywriting and art direction on a monthly rhythm. Some clients start with a project and move to a retainer once the brand foundation is set. Every engagement is documented in a scope of work with deliverables, timelines, revision rounds and fees in SGD.
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AI assists with research, draft copywriting, variant generation and production workflows. A human strategist, editor and art director own the final output. We do not auto-publish AI content without review. Client and campaign data used with AI tools is handled per our Privacy Policy. We are an AI-assisted marketing agency — not an AI software product you subscribe to.
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We do not guarantee search rankings, traffic, reach, leads, sales, ROI, ROAS or viral results. We do not buy followers, bot traffic or fake engagement. We do not practise black-hat SEO, link farms or ad arbitrage. We do not sell marketing courses, get-rich schemes or MLM opportunities. We are not a beauty, wellness, supplement or coaching business. We are not a software platform or SaaS product. We do not fabricate client logos, testimonials or award badges.
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Project clients receive deliverable sign-off documents and a post-launch review where analytics are available. Retainer clients receive monthly reporting dashboards covering content output, social engagement, email marketing metrics and agreed KPIs. We report what happened with context — market conditions, seasonality, creative tests — not vanity numbers stripped of meaning. Attribution and conversion rate optimisation insights are shared honestly; we do not inflate results.
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Enquiry → visibility review → proposal with scope, timeline and budget → signed scope of work → kickoff. Deposits and payment schedules are defined in the contract. We do not begin production without a signed agreement. Campaign data, brand assets and confidential brief materials are handled under our Privacy Policy and mutual confidentiality expectations.
